MiraCosta Community College District employees make every effort to serve their community courteously and efficiently while acting in accordance with district policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a college employee may bring a concern to the attention of the appropriate faculty, staff, or administrator at any time. Concerns should be addressed at the level where the incident occurred before escalation to the level of a complaint.
Types of Complaints
Any student who believes a decision or action by an instructor, a college official, or another student has adversely affected his or her status, rights, or privileges as a student should follow the procedures described on the Student Rights & Grievances page and in Administrative Procedure 5530, which is available on the Board of Trustees website.
Complaints about parking tickets should be directed to the MiraCosta College Police Department.
Procedures for filing an unlawful discrimination complaint are outlined on the Harassment & Unlawful Discrimination page as well as in Administrative Procedure 3435, which is available on the Board of Trustees website.
For grievances related to sexual harassment, sexual assault, and physical abuse, students should contact the director of Human Resources and/or the MiraCosta College Police Department. Staff members in those areas will assist students with the correct processes for resolution.
The California Community Colleges Chancellor’s Office (CCCCO) provides students and others with a method and process outside of the institution that takes, investigates, and responds to complaints regarding the institution.
- California Community Colleges Chancellor’s Office: (Student Complaints) http://californiacommunitycolleges.cccco.edu/ComplaintsForm.aspx#complaintForm
- California Community Colleges Chancellor’s Office: (Unlawful Discrimination Complaints). If your complaint involves a claim of unlawful discrimination, please refer to the Chancellor’s Office website at: http://extranet.cccco.edu/Divisions/Legal/Discrimination.aspx
For formal complaints regarding MiraCosta College’s compliance with academic program quality and accrediting standards:
- Accrediting Commission for Community and Junior Colleges (Western Association of Schools and Colleges): http://www.accjc.org/complaint-process
For formal complaints about one of MiraCosta’s specialized academic programs (Registered Nursing, Surgical Technology, Licensed Vocational Nursing, Certified Nursing Assistant, or Adult High School), see the Accreditation page for contact information.